Help Center

You can select your preferred payment method at checkout on here. 

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• Cash on Delivery or Pickup is available if you live locally or visiting within Brisbane, Australia. For more information about our jewellery workshop please contact us. 

We can also accept Afterpay payments for our Australian-based customers. 

Note that additional exchange fee may apply if your currency is other than AUS dollars. 

• We use only the best quality of our 14k gold-filled jewellery for all of our collections which includes our chains, bracelets, earrings, bangles and rings.
• Gold-filled jewellery means that it is thicker and generally more durable than gold-plated jewellery, and while it is not solid gold it still has the desirable qualities like that of solid gold. 
• We use stainless steel or sterling silver for our silver-coloured jewellery such as our earrings, necklace and bracelets. 

We are sorry to hear that you would like to return our items. 

Before you'd like to return your items, please let us know the reason why and how you can do so in order for us to process your refund. 

1. Return Requirements:

The returned product must be in its original condition, with the original packaging. The returns are valid for the original purchaser only. ​

2. Damaged & Altered Items:

Unfortunately, returns or exchange are not accepted for damaged items or items altered after receipt (a ring that has been resized).

All items are examined before shipment.If you have received an item that has been damaged during transit please contact us immediately. ​

3. Discounted or Sale Items:

Please note all SALE or discounted items are FINAL. They will be non-refundable and non-returnable.

4. Refunds: 

All our refunds is returned to your bank account generally within 2 - 4 business days, depending on your bank and their rates. 

If you have any further questions regarding refunds please let us know at kaseinaale@peninapearls.com 

1. Put jewellery on after bathing, applying body lotions, perfume and hair spray to avoid build-up and damage from ingredients used in beauty products. 
2.  Store your jewellery in a dry, compartmentalized jewellery box or container to avoid dry, rot and tarnish.
3. Use a gentle jewellery cleaner or very mild soap and water solution to clean your pearls and/or beaded jewellery.

Ring Measurement Guide:

Please follow the instructions in the image below to find out how you can measure your ring size. 

1. Find a string and wrap it around your finger.

2. After this, put this length against a ruler to measure how long it is. 

3. compare that length with the measurement guide below and there you have it. 

4. Purchase your ring according to your ring size. 

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Bracelet Measurement Guide: 

1. Find a string and wrap it around the smallest part of your wrist. 

2. Measure it against a ruler to see the length.

3. Compare the measurements with our measurement guide below and there you have it.

4. Purchase your bracelet according to your bracelet size. 

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