Our Return Policy

We are sorry to hear that you would like to return our items.

Please let us know the reason why and how you can do so in order for us to process your refund. We have 30 day refund policy guarantee from the purchase date. 

1. Return Requirements

The returned products must be in its original conditions, with original packaging. The returns are valid for the originals purchaser only.

2. Damaged & Altered Items

Unfortunately, returns or exchanged are not accepted for items altered after receipt. all items are examined before shipments. If you have received an item that has been damaged during transit please contact us immediately.

* PLEASE NOTE: FOR ALL CLOTHING ITEMS WE DO NOT ALLOW REFUND OR EXCHANGE * 

All our refunds are returned to your bank account within 2 - 5 business days depending on your bank. 

for further enquiries please email us at 

info@peninapearls.com

*small postage fee $10 is charged for exchange*